Last Updated: 10/20/2026
This Refund and Return Policy governs the purchase and return of merchandise acquired through Contodurifico. We are committed to maintaining fair, transparent, and consistent retail practices. Please review this document carefully to understand your consumer rights, the conditions under which items may be returned, and the procedures required to obtain a timely refund or replacement.
1. Standard Return Window
Customers have thirty (30) calendar days from the confirmed date of delivery to initiate a return request. Requests submitted after this thirty-day window cannot be accommodated for refunds or exchanges, except where required by applicable consumer protection laws or explicit statutory warranty provisions.
2. Eligibility Criteria for Returns
To qualify for a standard return and full refund, items must satisfy rigorous condition guidelines to ensure they remain suitable for inventory restocking:
- Unused Condition: The item must remain strictly unused, unwashed, unaltered, and completely free of any signs of wear, fragrance, smoke, or physical damage.
- Complete Packaging: All merchandise must be returned inside its original manufacturer packaging, accompanied by all interior packing materials, inserts, protective wrappings, and parts.
- Tags and Documentation: All original price tags, security tags, barcode labels, documentation, instruction manuals, accessories, and promotional complimentary items must remain intact and attached.
- Proof of Purchase: Every return must include the valid order confirmation number, receipt, or original packing slip issued directly by Contodurifico.
3. Non-Returnable and Final Sale Items
For reasons of health, personal safety, regulatory compliance, and individual customization, certain categories of merchandise are strictly non-returnable and non-refundable once purchased. These items include:
- Customized, engraved, made-to-order, or otherwise personalized products.
- Perishable merchandise, including foodstuffs, beverages, and floral arrangements.
- Personal care, cosmetic, health, and intimate hygiene products whose protective safety seal or wrapper has been breached or removed.
- Digital downloadable files, software licenses, and virtual product codes.
- Gift certificates, digital gift cards, and prepaid vouchers.
- Items explicitly designated as "Final Sale," "Clearance," or "As-Is" at the time of purchase.
4. Return Procedures and Step-by-Step Instructions
To initiate a return properly and avoid administrative delays or unauthorized return rejection, follow these steps:
- Submit a Request: Contact customer support via email at finance.contodurifico@gmail.com or call 9072426854 with your order number, full billing name, product sku, and a concise explanation of the reason for the return.
- Receive Return Authorization: If your request qualifies, you will be issued a Return Merchandise Authorization (RMA) number along with designated return instructions and shipping details. Returns dispatched without an RMA number cannot be accepted and may be rejected at receipt.
- Secure Packaging: Carefully pack the item inside a sturdy corrugated shipping carton. Enclose a printed copy of your RMA confirmation notice or receipt inside the parcel.
- Shipment: Affix the return label securely to the outside of the carton and dispatch the parcel through an insured, trackable shipping courier service. Contodurifico is not responsible for packages lost, stolen, or damaged during transit back to our fulfillment center.
5. Shipping Costs and Restocking Fees
Unless the return is caused by an operational error on our part (such as sending an incorrect or defective item), the customer remains solely responsible for all postage, shipping rates, insurance, and handling expenses incurred when returning goods. Contodurifico does not charge arbitrary restocking fees; however, items returned in degraded condition, missing accessories, or lacking original boxes may be subject to a reduction in the total refunded amount to offset the diminished resale value.
6. Damaged, Defective, or Incorrect Shipments
If your package arrives defective, damaged in transit, or does not match the specifications of your ordered merchandise, you must notify our customer care team within forty-eight (48) hours of delivery. Please retain all shipping cartons, packing materials, and damaged goods. When contacting us, provide clear photographic or video evidence documenting the defect or transit damage along with your order details. Upon verification, Contodurifico will supply a prepaid shipping return label and promptly issue a replacement, store credit, or full refund at no additional expense to you.
7. Refund Evaluation and Processing Timelines
Upon arrival at our distribution facility, all returned merchandise undergoes a physical quality inspection by our receiving specialists. Inspections are typically completed within five (5) to seven (7) business days following physical receipt of the package.
Once inspected and approved, a credit transaction will be initiated immediately toward your original payment method. Please note that while our processing occurs swiftly, financial institutions, card issuers, and payment processors typically require an additional three (3) to ten (10) business days to post the balance back to your account statement. Original outbound delivery fees are strictly non-refundable once carriage services have been rendered.
8. Direct Exchanges
Due to fluctuating inventory levels and rapid processing, we do not operate standard direct product exchanges. Customers seeking a different size, variant, or alternative product are advised to follow the return process for the original item to obtain a refund, and independently place a new order on the Contodurifico platform for the desired replacement.
9. Inquiries and Customer Service Contact
If you have questions, require clarification regarding this policy, or need assistance initiating a return authorization, please contact our support team:
Contodurifico
Postal Address: 3625 | South 241st Street | Kent | 98032 | United States
Telephone: 9072426854
Email: finance.contodurifico@gmail.com